A Challenge for Professional Realtors – Accepting Responsibility

In my role as a FocalPoint Business Coach I often work with business owners who have become frustrated by the lack of responsibility their employees are willing to accept; in essence, taking responsibility for their own performance. The problem is so common among businesses of all sizes that an entire industry has grown around finding solutions for businesses large and small. In a highly structured corporate environment, where training can be implemented fairly easily and regularly, what is known as “Accountability Training” can be implemented rather easily, and with surprising results.

Ultimately, you are accountable only to yourself

As realtors however, we have our own niche. We are, essentially, caught between a rock and a hard place, in that we may work out of an office that is run by a broker, The Boss, but we are also independent contractors; ultimately responsible to no one but ourselves. This independent mindset can be problematic in a shared-office environment. What is the solution?

First, you should know that you are not alone. Ongoing research recently published at TheOzPrinciple.com, a highly respected Accountability Training Company in California, shows that the majority of workers are frustrated in the roles they play in their companies. According to the research …

  • 83% feel they would do things differently if it were their own company
  • 63% found themselves waiting to see if a situation would resolve itself
  • 85% have felt powerless, that they had no control over their situation
  • Almost 60% admitted that they saw a problem developing, but did nothing about it
  • 76% have fallen into the “just tell me what to do” trap

If this describes your situation, and your frustration, there are basically two things you can do: 1) bring your concerns to the attention of the Broker/Manager of your office in a respectful, professional manner and, 2) perform your function as a Professional Realtor to the best of your abilities, while accepting that you are not The Boss.

No matter the quality of the office in which you have chosen to work, the responsibility for your performance lies with you – and you alone. If your Broker/Manager is willing to listen to you and your peers, and is also willing work with you to improve the situation for everyone in the office, good for them. If you have already tried to speak with him or her and have seen no improvement, simply focus on your own performance and accept that things will never change. Or, if the level of your frustration exceeds your limits, you can always look for a new office.

These are, essentially, the three choices you have when working in a frustrating environment. What you do about it is – always – up to you.

Here is to an ongoing and successful online relationship…
John Lusink, CCIM, Broker of Record & Managing Partner of Royal LePage York North Realty

Written by johnlusinkcoach

John Lusink, Regional Vice President, Canada Brokerage Operations/Broker, eXp Realty Of Canada, Inc.. A REALTOR® for over 30 years, Mr. Lusink has served in a variety of positions in both commercial and residential real estate from Business Owner to Broker and from Trainer/Coach to Marketing Manager. In addition to previously serving on TREB’s Professional Standards Committee, Mr. Lusink contributed to the Real Estate Council of Ontario’s Discipline and Appeals Committee for five years. Most recently, Mr. Lusink completed a second consecutive term as Chair of TREB’s Government Relations Committee and has been a Director for the Toronto Real Estate Board for the past six years. A Certified Commercial Investment Member for more than a decade, he is also a Certified Business Coach, a Seller Representative Specialist (SRS), Accredited Buyer Representative (ABR) designee and trainer, as well as a Council of Real Estate Broker Managers (CRB) designee and an FRI.

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